FAQ
What can be done to avoid delivery delays?
Under normal conditions there are no delays. They are possible in the run-up to public holidays, when everyone is trying to close outstanding business and wholesale depots and warehouses are overloaded. At such times it is better to send your cargo in advance.
Does the cargo need to be insured?
Yes, cargo is always insured, and particularly carefully on long-distance shipments. We offer several insurance options and select one individually for you.
What is needed to send a shipment?
Sign a freight forwarding contract, pay for the shipment and stay in touch with the manager who tracks your cargo.
How much cargo can be loaded into a container?
Most cargo travels in 20 ft and 40 ft containers. Capacity: a 20 ft container holds about 33 m³, a 40 ft one about 67 m³ (High Cube — 76 m³). The railway accepts a 20 ft container with a gross weight of up to 24 t and a 40 ft container of up to 30 t. More details in the section “Container types”.
What will you do if Russian Railways delays the cargo?
Container cargo moves according to the container train schedule, and a manager tracks every container. Delays are possible in the event of natural disasters, and for such cases the cargo is always insured.
What are the delivery times within Russia?
Transit times for the main routes are given in the container train schedule; add the time needed to process the documents. For other destinations your manager will tell you the transit time.
Can your container be used as a warehouse with free access to the cargo?
Yes, it can. Please check the terms of use for containers with our managers.
Do you deliver cargo to the CIS countries?
Yes. More details on the page “Freight across the CIS”. Beyond the CIS we work under a partner transit agreement.
My cargo is very valuable. What can you offer?
For such cargo we offer insurance and fitting the container with an electronic seal tracked via GPS/GLONASS, GPRS and RFID.
Can I be sure that the cargo will arrive exactly on time?
Yes — our managers monitor adherence to every deadline at every stage of the shipment.
Didn't find an answer?
Ask our manager by phone or through the form.